Privacy Policy
Last updated: February 23, 2026
日本語版About Alpha/Open Beta Services
Services published on surp.tech may be provided as alpha or open beta versions. Please note the following:
- Collection and use of personal information for testing purposes is included
- Complete data protection cannot be guaranteed
- Data may be deleted upon service termination
- Handling of personal information in a production capacity is not recommended
surp.tech (hereinafter referred to as "this Site") establishes the following Privacy Policy (hereinafter referred to as "this Policy") regarding the handling of users' personal information on this Site and the following services provided by this Site (hereinafter collectively referred to as "the Services").
Article 1 (Personal Information)
"Personal information" refers to "personal information" as defined by the Act on the Protection of Personal Information of Japan, meaning information about a living individual that can identify a specific individual by name, date of birth, address, telephone number, email address, or other descriptions contained in such information.
Personal information includes information that can be easily cross-referenced with other information, thereby enabling the identification of a specific individual.
Article 2 (Methods of Collecting Personal Information)
This Site may collect the following personal information from users.
Information collected during account registration
- Name (username)
- Email address
- Password (stored in encrypted form)
- Organization name
Information collected through the use of the Services
- Data registered or entered by users in the Services (master data, knowledge data, etc.)
- Uploaded files
- Operation logs, access logs
- IP address, browser information, device information
Information collected through the feedback feature
- Feedback content
- Attached screenshots
- Feature requests, bug reports
Article 3 (Purposes of Collecting and Using Personal Information)
The purposes for which this Site collects and uses personal information are as follows:
- To provide and operate the Services
- To respond to inquiries from users
- To improve the Services and develop new features
- To analyze and evaluate alpha version testing
- To analyze usage and create statistical information (in a form that does not identify individuals)
- To implement security measures and detect/prevent unauthorized use
- To address violations of the Terms of Service
- To send important notifications (service termination, maintenance, etc.)
Article 4 (Changes to Service Content)
This Site may add, modify, integrate, separate, or terminate features of the Services without prior notice to users. This includes, but is not limited to:
- Introduction, modification, or discontinuation of AI technology
- Addition, modification, or termination of integrations with external services
- Changes to data processing methods
- Addition of new features or modification/removal of existing features
If there are material changes to this Policy, we will notify users through the Services or by email. Continued use of the Services after such changes constitutes acceptance of the revised Policy.
Article 5 (Changes to Purpose of Use)
This Site shall change the purpose of use of personal information only when it is reasonably recognized as being related to the purpose before the change.
If the purpose of use is changed, this Site shall notify users of the changed purpose by the method prescribed by this Site or publish it on this website.
Article 6 (Disclosure of Personal Information to Third Parties)
This Site will not provide personal information to third parties without obtaining the prior consent of the user, except in the following cases:
- When required by law
- When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the individual
- When it is particularly necessary for improving public health or promoting the sound development of children and it is difficult to obtain the consent of the individual
- When it is necessary to cooperate with a national government agency, a local government, or an individual or entity entrusted by either in executing affairs prescribed by law, and obtaining the consent of the individual is likely to impede the execution of such affairs
Notwithstanding the preceding paragraph, the recipient of information shall not be considered a third party in the following cases:
- When this Site outsources all or part of the handling of personal information to the extent necessary to achieve the purpose of use
- When personal information is provided as a result of the succession of business due to merger or other reasons
Article 7 (Use of External Services for Personal Information)
This Site uses external services in providing the Services. The external services used may be changed without notice as part of service improvements and feature additions.
Main categories of use:
- Authentication and database infrastructure
- Hosting and infrastructure
- AI and machine learning services
- Payment services
- Analytics tools
For the privacy policies of each service, please refer to the respective provider's website.
Article 8 (Disclosure of Personal Information)
When requested by an individual to disclose their personal information, this Site shall disclose it to the individual without delay. However, if disclosure would fall under any of the following cases, all or part of the information may not be disclosed, and a notification shall be promptly given if a decision not to disclose is made.
- When there is a risk of harm to the life, body, property, or other rights or interests of the individual or a third party
- When there is a risk of significantly impeding the proper execution of this Site's business
- When it would violate other laws and regulations
Article 9 (Correction and Deletion of Personal Information)
Users may request this Site to correct, add, or delete (hereinafter referred to as "correction, etc.") personal information held by this Site through procedures established by this Site, when such information is inaccurate.
When this Site receives such a request from a user and determines that it is necessary to comply with the request, it shall correct the personal information without delay.
This Site shall notify the user when a correction has been made or when a decision not to make a correction has been made.
Article 10 (Suspension of Use of Personal Information)
When requested by an individual to suspend use or delete personal information (hereinafter referred to as "suspension of use, etc.") on the grounds that it is being handled beyond the scope of the purpose of use or that it was obtained through improper means, this Site shall conduct the necessary investigation without delay.
Based on the results of the investigation, if it is determined necessary to comply with the request, the suspension of use of the personal information shall be carried out without delay.
This Site shall notify the user when a suspension of use has been carried out or when a decision not to suspend use has been made.
Article 11 (Special Provisions for Alpha/Open Beta Data Handling)
This article applies to services provided as alpha or open beta versions.
- The Services are in alpha or open beta, and complete data protection cannot be guaranteed. Users are advised not to register important personal information or confidential data in the Services.
- This Site may terminate the Services upon completion of alpha or open beta testing. In such cases, user data will be deleted.
- This Site may analyze user operation logs and usage patterns for service improvement. However, such data will be used as statistical information in a form that does not identify individuals.
- This Site may store and analyze feedback provided by users (screenshots, error reports, etc.) for bug fixes and feature improvements.
Article 12 (Use of Cookies and Similar Technologies)
This Site may use cookies, local storage, and similar technologies in providing the Services. These technologies are used to improve user convenience and enhance the Services.
Information collected through cookies does not include information that identifies individuals.
Users may refuse to accept cookies through browser settings, but doing so may prevent some features of the Services from functioning properly.
Article 13 (Changes to the Privacy Policy)
The content of this Policy may be changed without notice to users, except for matters otherwise provided by law or this Policy.
Unless otherwise specified by this Site, the revised Privacy Policy shall take effect from the time it is posted on this website.
Contact
For inquiries regarding this Policy, or requests for disclosure, correction, or deletion of personal information, please contact us at the following:
* For identity verification, please contact us from your registered email address.